OGP Product Report CardsPlumber
A no-code tool to speed up manual tasks with automated workflows
The problem
Public officers spend hours on repetitive tasks. Commercial tools can’t connect to government systems, and vendors are costly and slow.
Our solution
Plumber lets officers automate their own work, without code, using the government tools they already use.
Quarterly updates
Q3 Metrics
Usagevs previous quarter
Active users4,527
Automation runs this quarter4.99Mup 12%
Total workflows automated32,832up 22%
Cost Effectivenessvs previous quarter
Cost per automation run$0.14up $0.01
Time saved17,396 daysup 19%
Usabilityvs previous quarter
Single ease of use3.64 / 5
Q3 Costsvs previous quarter
People$324.7k46%up 12%
Overheads$262.7k38%up 30%
Tools$57.1k8%up 138%
Infrastructure$27.5k4%down 9%
Security$15.3k2%
Other$11.4k2%up 8%
Total for quarterSum of all costs$698.7kup 25%
Released in Q3
Core product improvements
- AI Builder can now configure and test pipe steps for the user
- Users can add steps after If-Then
- Sped up Excel create table row operations via API call batching.
Integration / app improvements
-
Enabled pipes to work on educators’ Excel files by integrating with MOE (schools.gov.sg) SharePoint
-
Added support for Ownself Gather file attachments, and more field types (dropdown, checkbox, radio button)
Infrastructure improvements
- Enforced human-in-the-loop authorization for accessing secrets during agentic coding sessions
- Enhanced secret logging redaction in our core logging library
Who’s working on it
6 contributors in Q3
Designer33% time
Engineer50% time
Engineer100% time
Engineer100% time
Engineer100% time
Operations100% time
Info
- Status
- In active development
- Primary users
- Public officers, citizens
- Live since
- 2023
- Website
- plumber.gov.sg
