Referral Exchange

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Updates

Q2 2025 Apr-Jun

Simplified API design to support a harmonised, consistent experience for referral creators.
Continued to work with clusters to optimise referral tips.
Worked closely with Synapxe, AIC, MOH on building integrations with other healthcare systems.
Worked on interim solution for AAC referrals from Bright.
Worked with MOH to scope out a pilot to optimise GP referrals for diabetic foot screening, diabetic retinal photography and nurse counselling services.

Completed user research led by Design and Prod Ops to better understand GP behaviours and attitudes towards SOC referrals).
Automated follow-ups with SOCs for pending referrals, saving ~30 mins/week and improving response consistency.
Implemented offering-specific description property to support contextual ‘referral tips’ for GPs.
Completed SDK and API documentation to support CMS vendor integrations, reducing manual verification work.
Contributed technical and user journey inputs to AAC, ACP, and CMH referral flow design through workshops and tabletop exercises.

Onboarded PHI SOCs across 3 clusters, and all GPs who are using HAS to properly stress-test the schema-based referral approach.
- Implemented email acknowledgment workflow to support digitising referrals needing triage.
Implemented clarification notes feature to support closed-loop communications for referrals needing triage.
Implemented attachments feature to support referrals needing clinical attachments, e.g. chest x-ray and ECG reports.
Worked closely with clusters to improve referral accuracy and follow-through.

Pilot to allow GP clinics to make digital referrals to 8 Polyclinics under NHG for critical diagnostic services
- Polyclinics onboarded: AMK Polyclinic, Geylang Polyclinic, Hougang Polyclinic, Kallang Polyclinic, Sembawang Polyclinic, Toa Payoh Polyclinic, Woodlands Polyclinic, Yishun Polyclinic, AMK-Thye Hua Kwan Hospital
Fully digitised NHG Diagnostics’ Radiology and Laboratory Referral Forms, so GP doctors do not need to fill out a manual form
Fully digitised MOH’s CHAS referral form for subsidised specialist referrals, so GP doctors do not need to fill out a manual form
Improved the user experience for subsidised specialist referrals for patients not in SingHealth’s patient records

Pilot to allow GP clinics to make digital referrals to more than 300 SingHealth Specialist Outpatient Clinics (SOCs) for specialist treatment
- Hospitals onboarded: Singapore General Hospital, Changi General Hospital, Sengkang General Hospital, KK Women’s and Children’s Hospital, and National Dental Centre Singapore
- Completed integration with SingHealth’s PartnersBuddy to access SingHealth SOC appointment slots
- Completed penetration testing with Cure53 to ensure system security