Maps

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Updates

Q4 2025 Oct-Dec

Conducted user research with 10 public officers across 7 agencies to understand pain points with creating and sharing maps
Conducted citizen research with 19 citizens (ages 18-65) to map the full user journey for finding government location information
Improved location search with multi-keyword support, full text search, and expanded postal code search radius from 2km to 5km
Improved CSV upload error handling to show specific row and column errors instead of generic messages
Added clearer instructions and tips during CSV upload, including guidance on how to use filters
Added agency logos to maps to enhance legitimacy and trust
Integrated CSAT survey component for collecting feedback
Integrated Slack notifications on user upload errors to enable the Maps team to provide proactive support
Set up analytics funnel on PostHog
Set up synthetic URL monitoring
Maps.gov transitioned from pilot to production status

Partnered with NLB to launch their kidsREAD map with over 200 clubs island-wide, promoting the love of reading among young Singaporeans
3 new maps created by MOM independently and launched on their website
Added a nearby search feature for citizens to find locations near a postal code
Conducted initial research on existing mapping tools that public officers can use and why they are not using them
Updated our guides to be more comprehensive with specific sections about each feature
Rolled out a maps newsletter to public officers to highlight NEA’s use case
Added surveys for maps

Partnered with NEA to launch our first nationwide use-case (a map of merchants that accept NEA Climate Vouchers)
Enhanced the mobile drawer experience and removed the lag jank when scrolling
Changed the logic for map filters so they accurately represent the expected behaviour from users
Introduced spiderfication for map markers at the same location
Released a new feature for adding optional notes for individual map markers
Added Datadog RUM and APM monitoring so the team gets immidiate alerts if there are errors users face.
Added a CI/CD pipeline for to allow for faster deployment times and hot-fixes
Added a queue system to handle OneMap rate limit issues during new map creations

Developed Maps to solve the problems that public officers faced when sharing location information with citizens
Implemented base features such as creating a map, uploading a list of locations, and sharing that map via a public URL
Partnered with MUIS to launch their Mosque Finder map as our first use case
Added user guides and a support channel for Maps
Added Google Analytics to track number of map views
Migrated entire hackathon infra to be in a production ready state, to be able to support larger nationwide use-cases
Launched subsequent maps with MUIS for prayer timings on public holidays when there is a surge in crowd levels
Fixed OneMap token refresh errors
Fixed scrolling issues for map list when on mobile devices