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Bright

Healthcare
bright.gov.sg/
Bright is a referral platform for intermediate to long-term care services, such as nursing homes and daycare centres.
Pilot
Since 2024
Built for public officers

Updates

Q1 2025 Jan - Mar

  • Residential Services Launch (January)
    • Successfully transitioned all residential Intermediate and Long-Term Care (ILTC) services referrals to Bright: • Enabled referral creation for Nursing Home, Sheltered Home, and Nursing Home Respite Care services • Introduced bed vacancy management for service providers • Implemented referral assignment capabilities for Agency for Integrated Care (AIC)
    • Successfully migrated all existing referrals from the legacy system, with four rounds of data validation to ensure accuracy
  • Preparation for Centre, Home, and Community Mental Health Services (April Launch)
    • Completed development of 14 new referral form across the new services: • Five Centre-based services • Eight Home care services • One Community Mental Health service
    • Introduced two new vacancy management models to better accommodate different service needs
    • Completed integration and testing with 13 service provider systems for requirements specific to the above services
  • Training and Support
    • Trained over 5,000 healthcare professionals across Public Health Institutions, AIC, and Community Partners
  • System Enhancements
    • Improved collaboration features: • Added ability for users to add themselves as contributors to referrals • Introduced customisable location-based email notifications • Improved referral filtering by Organisation, Service, and Location assigned • Enabled document uploads after referral closure
    • Launched new AIC dashboard providing oversight of all referrals across organisations
    • Added audit logs for Appeals, Downloads, and Vacancies to strengthen accountability

Q4 2024 Oct - Dec

  • Key feature releases for go-live for residential services in Jan:
    • Referral sources can now submit referrals for Nursing Home Respite Care and Sheltered Home services
    • Completed remaining referral form features such as the finances tab to help referral sources collate client’s financial situation, and appeals tab to help users better track and manage appeal outcomes
    • Service Providers can now manage their Nursing Home Respite Care and Sheltered Home.
    • Referral sources can now add other AzureAD users without a Bright account as contributors to a referral. These contributors will have limited access. This eases account procurement and management workflow issues.
    • Referral sources can now find collaborators more easily with the search for contributors feature
    • Users will now receive email notifications on key changes to referrals they are a contributor for
    • AIC users can now prioritise urgent cases on waitlists & selected AIC officers can reassign cases
    • Conducted 12 training sessions with ~2400 participants (AIC, PHI, service providers)
  • Integrations and Migrations:
    • Completed integration with 5 Service Providers IT vendor systems. This allows Service Providers to process referrals on their own system.
    • Completed integration with 2 hospital systems, NGEMR and SCM. Users from public health institutions can retrieve medical information for their referrals, reducing effort needed to transcribe.
    • Completed integration with MFEC, ILTC, AIC360, SSNet - downstream systems that allows citizens and service providers to claim their subsidies / grants
    • Conducted 12 rounds of data migration validation with users to ensure data accuracy, and fixed issues
    • Migrated and onboarded all users, organisations, and locations
  • General maintenance:
    • Refactored user permissions to be cleaner and more scalable, and service provider organisations and locations to better prep for onboarding of users,
    • Rebranding of Bright - new logo and colour scheme
    • Built audit logs for remaining features

Q3 2024 Jul - Sep

  • Key feature releases for upcoming launch:
    • AIC users can now assign submitted referrals to specific service providers, and assigned service providers can accept, reject or withdraw the referral
    • Progress notes for referral form
    • My referrals dashboard, All referrals dashboard, Patient profile page and global referrals search for users can easily access and manage their referrals
    • Refactored rehab services to be aligned with requirements for referral creation
    • UX/ UI enhancements: new referral form layout, read-only view for submitted referral
  • Conducted multiple user testing, workshops, and UATs:
    • Concept validation for vacancy and waitlist module across 5 MET service providers, and appeal module across 3 hospitals
    • Concluded UAT for integration with NGEMR, tested with 3 hospitals
    • Usability testing for end to end referral flow with 20 AIC users and SP assignment flow across 3 hospital teams
    • Workshop to understand workflows for case assignment across multiple hospital teams and AIC HQ
  • Supported for engagement with Community Hospitals and Polyclinics to share on upcoming launch and transition plan
  • Began integration with 10 Service Providers IT vendors

Q2 2024 Apr-Jun

  • Changed map provider for service matcher to reduce search times for matching patients to service providers
  • Tested new workflow for service providers to update vacancies, and accept/ reject referrals with 5 nursing homes and 5 centres.
  • Conducted 2 group user testing sessions with AIC staff on referral creation content and flow.
  • Ran a workshop to streamline the referral form for Renal services.
  • Built feature that allows Nursing Home and Centre service providers to update their vacancies directly on Bright that will be used for launch.
  • Added features to referral form that will be used for launch: added ability to upload documents, added Resident Assessment Form (RAF) and Simplified Eligiblity Assessment (SEA)

Q1 2024 Jan-Mar

  • Introduce a service matcher that replaces manual match patients to service providers, reducing matching times from 5 to 15 minutes down to < 3 minutes
  • Extended the service matcher to medical social workers to help them in their daily work of finding service providers for their patients
  • Introduced activity logs to ensure track changes made on the system for accountability
  • Tested the new referral format with Medical Social Workers (MSWs) and AIC staff, and improved the referral form based on feedback and findings.
  • Ran workshops to streamline the referral form for Palliative, Befriending and Buddying services.
  • Ran a small-scale test with 13 AIC clients to test whether patients can self-serve when given the option. The test was successful, and plans to incorporate this feature on launch.

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