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Bright

Healthcare
bright.gov.sg/
Bright is a referral platform for intermediate to long-term care services, such as nursing homes and daycare centres.
Pilot
Since 2024
Built for public officers

Updates

Q3 2025 Jul - Sep

  • Direct Services Launch (August 2025)
    • Successfully transitioned all remaining direct Intermediate and Long-Term Care (ILTC) services referrals to Bright. • Enabled referral creation for 13 services • Integration with Referral Exchange (RefX) for Active Ageing Centre (AAC) referrals • Introduced new flow that allows referral sources to assign referral to service provider directly • Introduced new flow to ensure that all Interim Caregiver Service Plus referrals have an approved appeal before assignment to service provider
    • Enhanced appeals module to allow re-assignment of appeal approvers and managers
    • Implemented improvements based on post-launch user feedback: • Allow contributors within the same organisation of the referral creator to also be able to assign referrals to service provider • Send email notifications to referral contributors when a direct referral is submitted, and when ICS+ appeal is approved.
  • New features
    • Improve user access management within organisation • Introduced new User Manager role for Public Health Institutions and Service Provider organisations. This role will only be able to manage users for the organisation, and not have any access to referrals. • Allow user management to export report of all users within their organisation to ease user access review processes
    • Introduced reporting module • AIC Admins can now download all referrals report and all service provider reports assignments through BRIGHT. • PHI and SP admins can now download all referrals created by their organisation
    • Referral management • Users can now withdraw draft referrals • Users can now duplicate referrals to raise new services for their clients • Email will be sent to Service Providers if a referral is unassigned from their care
    • Integration with National Means-Test System (NMTS) AIC Case Officers can now retrieve latest means-test information for client
  • Others
    • Supported the cutover of NHG email domains for existing users
    • Built internal development endpoints to support change requests required e.g. update on clients’ biodata, or referral admission dates

Q2 2025 Apr - June

  • Home and Centre Services Launch (April 2025)
    • Successfully transitioned all Home and Centre Intermediate and Long-Term Care (ILTC) services referrals to Bright: • Enabled referral creation for 14 services • Introduced 2 different types of vacancy management for service providers
  • Preparation for go-live for all other ILTC services (Aug 2025)
    • Implemented a new flow to allow referral sources to assign a referral to service provider directly
    • Completed development of Renal referral service including referral form and service location configuration
    • Started work on 6 ILTC services (3 Hospice, 3 Psychiatric)
  • Major system refactor of services and location
    • Consolidated services into single table to enable scalability and reduce latency, and added repo layer to enforce separation
    • Refactor led to a 95% decrease in P50 latency from 2 seconds to 100ms, and overall ~ 6 hours per month in time saving for reports generation
  • Quality-of-life & user experience improvements
    • Client biodata is now prefilled with government verified source Datahive on referral creation
    • Referral management: Enabled users to remove contributors • Enabled deletion of drafts • Enabled AIC admins to cancel referral admission on the interface • Enabled users to configure their email notifications
    • Improved discoverability of referral details: Filters on dashboard are persisted so they don’t disappear with page navigation • Displayed referral creator location in Dashboard tooltips and Contributors page • Filtered Timeline by service

Q1 2025 Jan - Mar

  • Residential Services Launch (January)
    • Successfully transitioned all residential Intermediate and Long-Term Care (ILTC) services referrals to Bright: • Enabled referral creation for Nursing Home, Sheltered Home, and Nursing Home Respite Care services • Introduced bed vacancy management for service providers • Implemented referral assignment capabilities for Agency for Integrated Care (AIC)
    • Successfully migrated all existing referrals from the legacy system, with four rounds of data validation to ensure accuracy
  • Preparation for Centre, Home, and Community Mental Health Services (April Launch)
    • Completed development of 14 new referral form across the new services: • Five Centre-based services • Eight Home care services • One Community Mental Health service
    • Introduced two new vacancy management models to better accommodate different service needs
    • Completed integration and testing with 13 service provider systems for requirements specific to the above services
  • Training and Support
    • Trained over 5,000 healthcare professionals across Public Health Institutions, AIC, and Community Partners
  • System Enhancements
    • Improved collaboration features: • Added ability for users to add themselves as contributors to referrals • Introduced customisable location-based email notifications • Improved referral filtering by Organisation, Service, and Location assigned • Enabled document uploads after referral closure
    • Launched new AIC dashboard providing oversight of all referrals across organisations
    • Added audit logs for Appeals, Downloads, and Vacancies to strengthen accountability

Q4 2024 Oct - Dec

  • Key feature releases for go-live for residential services in Jan:
    • Referral sources can now submit referrals for Nursing Home Respite Care and Sheltered Home services
    • Completed remaining referral form features such as the finances tab to help referral sources collate client’s financial situation, and appeals tab to help users better track and manage appeal outcomes
    • Service Providers can now manage their Nursing Home Respite Care and Sheltered Home.
    • Referral sources can now add other AzureAD users without a Bright account as contributors to a referral. These contributors will have limited access. This eases account procurement and management workflow issues.
    • Referral sources can now find collaborators more easily with the search for contributors feature
    • Users will now receive email notifications on key changes to referrals they are a contributor for
    • AIC users can now prioritise urgent cases on waitlists & selected AIC officers can reassign cases
    • Conducted 12 training sessions with ~2400 participants (AIC, PHI, service providers)
  • Integrations and Migrations:
    • Completed integration with 5 Service Providers IT vendor systems. This allows Service Providers to process referrals on their own system.
    • Completed integration with 2 hospital systems, NGEMR and SCM. Users from public health institutions can retrieve medical information for their referrals, reducing effort needed to transcribe.
    • Completed integration with MFEC, ILTC, AIC360, SSNet - downstream systems that allows citizens and service providers to claim their subsidies / grants
    • Conducted 12 rounds of data migration validation with users to ensure data accuracy, and fixed issues
    • Migrated and onboarded all users, organisations, and locations
  • General maintenance:
    • Refactored user permissions to be cleaner and more scalable, and service provider organisations and locations to better prep for onboarding of users,
    • Rebranding of Bright - new logo and colour scheme
    • Built audit logs for remaining features

Q3 2024 Jul - Sep

  • Key feature releases for upcoming launch:
    • AIC users can now assign submitted referrals to specific service providers, and assigned service providers can accept, reject or withdraw the referral
    • Progress notes for referral form
    • My referrals dashboard, All referrals dashboard, Patient profile page and global referrals search for users can easily access and manage their referrals
    • Refactored rehab services to be aligned with requirements for referral creation
    • UX/ UI enhancements: new referral form layout, read-only view for submitted referral
  • Conducted multiple user testing, workshops, and UATs:
    • Concept validation for vacancy and waitlist module across 5 MET service providers, and appeal module across 3 hospitals
    • Concluded UAT for integration with NGEMR, tested with 3 hospitals
    • Usability testing for end to end referral flow with 20 AIC users and SP assignment flow across 3 hospital teams
    • Workshop to understand workflows for case assignment across multiple hospital teams and AIC HQ
  • Supported for engagement with Community Hospitals and Polyclinics to share on upcoming launch and transition plan
  • Began integration with 10 Service Providers IT vendors

Q2 2024 Apr-Jun

  • Changed map provider for service matcher to reduce search times for matching patients to service providers
  • Tested new workflow for service providers to update vacancies, and accept/ reject referrals with 5 nursing homes and 5 centres.
  • Conducted 2 group user testing sessions with AIC staff on referral creation content and flow.
  • Ran a workshop to streamline the referral form for Renal services.
  • Built feature that allows Nursing Home and Centre service providers to update their vacancies directly on Bright that will be used for launch.
  • Added features to referral form that will be used for launch: added ability to upload documents, added Resident Assessment Form (RAF) and Simplified Eligiblity Assessment (SEA)

Q1 2024 Jan-Mar

  • Introduce a service matcher that replaces manual match patients to service providers, reducing matching times from 5 to 15 minutes down to < 3 minutes
  • Extended the service matcher to medical social workers to help them in their daily work of finding service providers for their patients
  • Introduced activity logs to ensure track changes made on the system for accountability
  • Tested the new referral format with Medical Social Workers (MSWs) and AIC staff, and improved the referral form based on feedback and findings.
  • Ran workshops to streamline the referral form for Palliative, Befriending and Buddying services.
  • Ran a small-scale test with 13 AIC clients to test whether patients can self-serve when given the option. The test was successful, and plans to incorporate this feature on launch.

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