Care360

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Updates

Q2 2025 Apr-Jun

Onboarded 4/4 VWO Community Hospitals (completing Care360’s expansion into healthcare institutions)
Added status indicators for patient profile data updates to help MSWs identify data retrieval issues and retry if needed
Made it easier for social workers to write and format patient notes with improved text editor, including highlighting, formatting options, and spell-check
Added recurring out-of-office scheduling so MSWs can ensure referrals are assigned appropriately when away
Expanded list of subsidy schemes displayed in patient profile to include palliative subsidy schemes
Deprecated Care360 Scribe module and helped MSWs transition to the new standalone Scribe platform

Ran walkthrough and training sessions with VWO Community Hospitals to prepare for their onboarding in Q2 2025
Allow MSWs to set up recurring out-of-office schedules to facilitate correct referral assignments
Enable MSWs to modify referral locations to facilitate location-based referral assignments

Fully launched Scribe to all 3 clusters
Expand Scribe to be its own platform and allow other public healthcare workers to use Scribe
Move Financial Assistance Memos to the memo builder tool to allow MSWs to self-service and change memo formats when needed
Switch from drawing patient data from Vault to another government system (DataHive)
General improvements and fixes to the system

Expanded the Scribe pilot to all 3 clusters and fully launched in SHS
Enabling MSWs to track external providers supporting a patient to ensure care continuity
Allow MSWs to generate User Audit Log Reports for compliance checks
New integrations with hospital’s billing systems
General improvements and fixes to the system

Launch AskGov FAQs for medical social workers to self-help
Expansion of Scribe pilot to improve transcription of session to notes
Workflow enhancements for medical social workers
- Pagination on progress notes to support faster loading
- Enable showing of Intermediate Long Term care subsidies across all institutions
- Show Senior Mobility Fund assistance for Medical Social Workers to make better informed decisions

Scribe Hackathon project to help Medical Social Workers (MSWs) synthesise MSW-Patient conversations into structured progress notes.
Integration testing and support for NGEMR/BT
Workflow enhancements
- Find out how close Community Service recommendations are to patients
- Referral notification enhancements
- Uploading multiple documents for patient profiles
- Changes in respect of MOH guideline updates
- Added new glossary terms for memos and improve reports

Onboarded all 12 Singhealth PHIs and 6 NHG PHIs
Workflow enhancements
- New memo builder and bulk printing feature for users to self-manage templated document generation
- Reporting feature for admins to generate reports for audit and institutional reporting purposes
- New system integrations with NGEMR, BT, NeFR and MT