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Care360

Healthcare

care360.gov.sg

Care360 is a patient management system that helps Medical Social Workers manage their patients' financial and psychosocial care.

Active

Since 2023

Built for public officers

Updates

Q2 2026 Apr-Jun

Onboarded NHG Population Health (PH) as Care360’s 27th public healthcare institution
Fully enabled shared Financial Assistance applications across NHG, so an application at one institution can cover bills at any institution in the same cluster
Enhanced Financial Assistance reports with income and eligibility fields
Patient profile improvements and various bug fixes across the app
Upgraded core dependencies and simplified the underlying architecture

Q1 2026 Jan-Mar

Patient Insights feature (AI summary and timeline for all patients) rolled out to all PHIs
Continued dependency upgrades and refactoring to address tech debt

Q4 2025 Oct-Dec

Piloted patient AI summary and timeline features with 1 hospital, to be released in Mar / Apr
Added integration to SupportGoWhere to fetch up-to-date community service recommendations
Included available MTSOC (Means Testing - Specialist Outpatient Clinics) subsidies in patient profiles
Continued quality-of-life improvements and refactoring to address tech debt

Q3 2025 Jul-Sep

Developed and user tested LLM-powered summaries for patient profiles to help MSWs quickly gain context for new cases. To be piloted in Q4.
Allow users to view and set the next referral assignee in referral auto-assignment logic, for fairer assignments
General quality-of-life improvements for users and refactoring to address tech debt
Migrated NHG users to new nhghealth.com.sg email domain

Q2 2025 Apr-Jun

Onboarded 4/4 VWO Community Hospitals (completing Care360’s expansion into healthcare institutions)
Added status indicators for patient profile data updates to help MSWs identify data retrieval issues and retry if needed
Made it easier for social workers to write and format patient notes with improved text editor, including highlighting, formatting options, and spell-check
Added recurring out-of-office scheduling so MSWs can ensure referrals are assigned appropriately when away
Expanded list of subsidy schemes displayed in patient profile to include palliative subsidy schemes
Deprecated Care360 Scribe module and helped MSWs transition to the new standalone Scribe platform

Q1 2025 Jan-Mar

Ran walkthrough and training sessions with VWO Community Hospitals to prepare for their onboarding in Q2 2025
Allow MSWs to set up recurring out-of-office schedules to facilitate correct referral assignments
Enable MSWs to modify referral locations to facilitate location-based referral assignments

Q4 2024 Oct-Dec

Fully launched Scribe to all 3 clusters
Expand Scribe to be its own platform and allow other public healthcare workers to use Scribe
Move Financial Assistance Memos to the memo builder tool to allow MSWs to self-service and change memo formats when needed
Switch from drawing patient data from Vault to another government system (DataHive)
General improvements and fixes to the system

Q3 2024 Jul-Sep

Expanded the Scribe pilot to all 3 clusters and fully launched in SHS
Enabling MSWs to track external providers supporting a patient to ensure care continuity
Allow MSWs to generate User Audit Log Reports for compliance checks
New integrations with hospital’s billing systems
General improvements and fixes to the system

Q2 2024 Apr-Jun

Launch AskGov FAQs for medical social workers to self-help
Expansion of Scribe pilot to improve transcription of session to notes
Workflow enhancements for medical social workers
- Pagination on progress notes to support faster loading
- Enable showing of Intermediate Long Term care subsidies across all institutions
- Show Senior Mobility Fund assistance for Medical Social Workers to make better informed decisions

Q1 2024 Jan-Mar

Scribe Hackathon project to help Medical Social Workers (MSWs) synthesise MSW-Patient conversations into structured progress notes.
Integration testing and support for NGEMR/BT
Workflow enhancements
- Find out how close Community Service recommendations are to patients
- Referral notification enhancements
- Uploading multiple documents for patient profiles
- Changes in respect of MOH guideline updates
- Added new glossary terms for memos and improve reports

Q4 2023 Oct-Dec

Onboarded new institution, Woodlands Health (WH), on 22 Dec 2023
Integrations with new National Billing System (NBS) go-live
Workflow enhancements
- MSWs can issue digital Financial Assistance Memos and documents via SMS instead of paper forms
- New feature to allow duplication of financial forms to reduce repetitive form-filling
- Dashboard enhancements to improve the visibility of new and critical cases
- User auditing feature for admins to audit user access and generate reports for institutional reporting purposes
- Support the go-live of new funds

Q3 2023 Jul-Sep

Onboarded remaining 2 NHG PHIs and all 6 NUHS PHIs
Completed migration of all data from NeMSW to Care360
Workflow enhancements
- Patients can now receive documents from MSWs digitally via SMS
- New feature to enable MSWs to merge patients for better tracking and care
- Added inline editing to memo builder for an improved WYSIWYG experience
- New feature to save and restore table filters to maximise workflow continuity and eliminate repetitive filtering actions
- Introduced new auto-assignment logic builder to allow MSWs to configure how patient cases are routed to relevant teams of MSWs

Q2 2023 Apr-Jun

Onboarded all 12 Singhealth PHIs and 6 NHG PHIs
Workflow enhancements
- New memo builder and bulk printing feature for users to self-manage templated document generation
- Reporting feature for admins to generate reports for audit and institutional reporting purposes
- New system integrations with NGEMR, BT, NeFR and MT

Q1 2023 Jan-Mar

Launched Care360 in March
Onboarded SGH, SNEC and NCCS

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