Health Appointment System (HAS) is an initiative by OGP and MOH to increase vaccination and screening rates by making it easy to book appointments at nearby CHAS GP and Healthier SG clinics.
Active
We're adding resources to these products to build better features.
Since 2022
Built for citizens
0 COMBO
Metrics
Team Members
5
1PM
1Engineer
⅓Design
1Ops
Cost Per Quarter
$350,452
Show breakdown
$151,159
Salary
$30,077
Infrastructure
$31,680
Security
$108,130
Corporate Overhead
$24,655
Equipment, Software & Office
$4,751
Others
Usage
5,887
Key vaccination doses delivered this quarter
-63%
1,182/1501
Total number of CHAS GP clinics islandwide
+13%
Cost Effectiveness
$59.53
Cost per key vaccine delivered
+115%
Satisfaction
78
Net promoter score (-100 to 100) for public users
-1%
57
Net promoter score (-100 to 100) for clinic users
+6%
Updates
Q2 2025 Apr-Jun
Helped clinics better understand which vaccines to recommend by implementing clearer statuses in the Vaccine Advisor module
Implemented SMS invitations for Singapore Permanent Residents to get vaccinated for HPV to protect against cervical cancer.
Experimented with a new log in page to better enable adult children and caregivers to book vaccination appointments on behalf of their elderly loved ones. Total conversion rate for appointment booking dropped slightly in this experiment, so we did not proceed with the new variant.
Rebranded “Screen for Life” to “Healthier SG Screening” as Singapore works to promote the importance of preventive care through Healthier SG.
Q1 2025 Jan-Mar
Piloted clinic-initiated vaccination bookings with two major chains, aiming to boost uptake through trusted GPs.
Translated SMS invites for pneumococcal to make them clearer and more senior-friendly.
Onboarded more clinics to expand booking options on HAS.
Q4 2024 Oct-Dec
Automated SMS campaigns sent to seniors inviting them to take the Pneumococcal vaccine and to young women inviting them to take the HPV vaccine.
Extended the Vaccine Advisor feature to patients on vaccine.gov.sg to allow them to view their recommended/subsidised vaccines by logging in with Singpass.
Launched the Appointments Redirect integration with Google that makes online booking for clinics more accessible by putting a link to their HAS Business Profile directly on their Google Maps listing.
Piloted clinic-driven appointments with two clinic chains for Pneumococcal and Flu vaccinations for seniors.
Q3 2024 Jul-Sep
Launched vaccine.gov.sg website, to help MOPs find relevant vaccine recommendations, see subsidies clearly, and book appointments at nearby clinics.
Introduced the ‘Business Profile’ feature, enabling clinics to share their Profile for easier booking via Google Profiles or their own marketing channels.
Enhanced the Vaccine Advisor feature, now rolled out to over 250 GP clinics for improved user experience.
Launched ‘add-on vaccine advice’ via SMS, providing vaccine recommendations to users who have booked appointments on HAS.
SMS campaign to women aged 25-26, reminding them to receive the HPV vaccination before the subsidy expires.
Released the Export CSV function on the Admin Portal, enabling GP clinics to download appointment data for analysis and audit purposes.
Q2 2024 Apr-Jun
Introduced a ‘Vaccine Advisor’ feature that provides GP doctors with recommendations on vaccines services based on patient’s medical records
Added a ‘Appointment Notes’ feature to allow clinics to record internal medical notes for patients
Upgraded the ‘Closed Dates’ feature to allow GP clinics more granular control of their appointment schedule (e.g. close the clinic for part of a day, temporarily close a schedule, temporarily stop offering a medical service)
Q1 2024 Jan-Mar
Made all 12 vaccines under the National Childhood Immunisation Schedule (NCIS) available for booking
Became a key player in the health screening space by launching bookings for:
The national ‘Screen for Life’ programme
Ultrasound, X-ray, Lab Tests, Bone Mineral Densitometry, and Spirometry at all NHG Polyclinics
Introduced the Multiple Schedules feature for clinics to create custom booking schedules for each service
Q4 2023 Oct-Dec
Launched Lasting Power of Attorney (First Collaboration with MSF)
Launched Automated SMS Campaigns for Flu Vaccine
Rolled out End-to-End Translation for Malay, Chinese, and Tamil
Revamped the General Directory page
Integrated with National Immunisation Registry to check for Medical Eligibility
Q3 2023 Jul-Sep
Launched all Covid-19 vaccines (Merger with National Appointment System)
Launched all vaccines in the National Adult Immunisation Schedule
Launched MediPay (new product!)
Optimised the Search Bar Performance on Public Portal
Customisation for Appointment Duration
Tracked Reasons for Rescheduling and Cancellation
Q2 2023 Apr-Jun
Launched Healthier SG Consultation
Integrate with HSG CRM
Zero tech solution
Launched ‘General Consultation’ feature
430 participating clinics
Appointment and remote queuing
Launched ‘Mammogram Screening’ appointments
Available at NHG polyclinics
Introduced Mobile Responsiveness for Clinic Portal
Completed VAPT and addressed all ‘Critical’, ‘High’ and ‘Medium’ vulnerabilities