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Postman

Trust and safety
Postman is a simple, secure messaging system for government agencies and officers to send official communications to members of the public by SMS or email. Emphasising legitimacy, reliability, and accessibility, Postman caters to the government’s diverse communication needs, while serving as a trusted way for the public to receive official messages.
Active
Since 2019
Built for public officers
0 COMBO

Metrics

Team Members

14

2PM

3Engineer

3⅔Design

2Ops

1⅓Policy

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Cost Per Quarter

$6,054,881
Show breakdown

Usage

98.5%

Percentage of SMS Use Cases onboarded

Unchanged
66,140

Total agency users to date

+4%
282

Total number of systems integrated to date

+3%
11.3M

Emails delivered

-13%
39.3M

SMS delivered

-10%

Security & Reliability

0

Number of Scam SMS sent via “gov.sg”

0%
99.1%

Percentage of OTP SMS successfully sent out

+1%
95.6%

Percentage of non-OTP SMS successfully sent out

0%
96.2%

Percentage of Time sensitive SMS sent within 2 min

0%

Public Awareness

93%

Percentage of public who recognise gov.sg SMS messages

Unchanged
89%

Percentage of public who felt "gov.sg" helps them recognise legitimate Government Messages

Unchanged

Agency Satisfaction

4.4/5

CSAT Average Score

Unchanged
84.3%

CSAT Positive satisfaction score

Unchanged

Cost Effectiveness

$0.12

Cost per message

-2%

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