RedeemSG

Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.

Updates

Q1 2025 Jan - Mar

Successfully launched CDC Vouchers 2025, achieving 92% household claim rate with more than $182M spent in the first month
Partnered with MSF Office of the Public Guardian to pilot digital incentive vouchers to promote referrals for Lasting Power of Attorney
Improved user experience by simplifying the claiming flow - users whose mobile numbers match their Singpass records can now claim vouchers without OTP verification, reducing overall claim timing and SMSes
Enhanced system capabilities to support upcoming NEA and PUB Climate-Friendly Household Programme (CFHP) launch with new eligibility condition handling to extend to Singaporean private households

Launched CDC Walking Trails voucher incentivisation pilot where residents can earn digital vouchers as rewards when they complete designated walking trails, leveraging RedeemSG’s new voucher creation API for automated voucher distribution
Introduced Admin Portal Self-Service, enabling government agencies to independently set up and launch their voucher campaigns with minimal RedeemSG team intervention. This streamlined the processes for 2 active campaign organisers, reducing delays and speeding up the campaign creation process
Deployed RedeemSG Developer Portal for merchant onboarding, providing a sandbox environment for merchants to test and validate their POS integration testing with RedeemSG before going live, resulting in a 15% reduction in onboarding times
Implemented voucher void feature for campaign organisers to remove erroneously issued or unused vouchers from circulation, improving campaign management with $81,920 of vouchers successfully removed

Launched digital vouchers for Marine Parade GRC and its residents
Implemented a create voucher API to allow campaign organisers to integrate voucher creation and distribution activities directly within their apps
Onboarded over 30 retailers via POS integration for the NEA CFHP Vouchers, reducing the onboarding timeframe by 33.3%. This enables quicker onboarding and allows more merchants to be onboarded concurrently

Launched CDC Vouchers in June 2024 achieving a 75.5% claim rate with more than $31M spent by the end of June
Launched NEA CFHP Vouchers achieving a 63.3% claim rate by with more than $26M spent by the end of June
Transitioned all SMSes to be sent from gov.sg sender ID to facilitate easier identification of authentic government text messages
Implemented an automated UAT checker to be able to onboard more merchants to be able to accept vouchers using their POS system. This reduced manual checking efforts by 50%.
Allow campaign organisers to now download reports within a date range instead of single date, reducing time to do financial reconciliation.
Introduced a blacklist checker on the admin portal to reduce invalid claims

Launched CDC Vouchers 2024, achieving 95% claims and more than S$255M spent within the first month
Launched RedeemSG Rewards for IRAS IRRC and SMU ROSA
Integrated with OCBC to provide agencies with more options for their payouts
Supported changes required for upcoming NEA and PUB CFHP launch such as handling different eligibility conditions

Launched Temasek Polytechnic Campus Care Vouchers for students to support in-campus meal expenses
Piloted digital vouchers for HPB Spectacle Fund as part of the National Myopia Prevention Programme
Added a statistics page on admin portal for government agencies to view how their voucher campaign is going
Allowed email whitelisting for admin portal for whitelisted ‘non gov.sg’ email domains to access
Introduced a back-up email service to handle OTP sending if original email service went down

Launched 6 Our Tampines Hub voucher campaigns
Featured on Singapore Design Week as the only digital product
Introduced a feature which allows campaign organisers to create vouchers in bulk
Allowed campaign organisers to download user permissions report

Launched digital vouchers for Nee Soon GRC and their residents
Introduced NRIC whitelisting, a new mode of setting eligibility for campaign organisers
Enabled campaign organisers to input their own Twilio credentials on the admin portal
Supported multiple bank credentials for voucher campaigns

Launched CDC Vouchers 2023, where more than 1 million households claimed their vouchers in 3 weeks
Introduced new voucher design where voucher spend can be equally divided between heartland merchants and hawkers, and supermarkets
Onboarded 1 additional major supermarket chain

Integrated with 5 major supermarket chains’ POS to allow voucher redemption via Point-of-Sales terminal
Redesign digital and paper vouchers
Completed annual VAPT