Some agencies still manage cases using paper, Word or Excel. Others rely on commercial case management systems that can cost hundreds of thousands of dollars and still require costly changes as their needs evolve.

Caseworkers also face significant administrative work. Information needs to be recorded for case management, then organised again to meet different reporting and compliance requirements. Agencies can spend weeks preparing reports, while caseworkers spend time on data entry that could otherwise go towards their clients.

And many existing systems are better at recording what happened than helping caseworkers manage what should happen next. Important parts of case management — setting goals with clients, tracking progress, identifying cases that need attention and maintaining continuity of care — can still happen outside the system or rely on individual caseworkers and supervisors to keep track.

We built Social360 to make good case management more accessible. It provides Social Service Agencies with a government-built system designed around how caseworkers actually work, while reducing the administrative burden that comes with delivering publicly funded services.