Social360

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Updates

Q2 2026 Apr-Jun

Onboarded SACS and Club HEAL CREST, CREST-CSN
AIC Compliance: Updated CREST and COMIT reports to AIC’s revised v1.4 report format
Built the AIC reports migration flow, which ingests an agency’s own AIC report to bring historical data (psychometric assessments, intake and discharge information, session counts, time spent per client) into Social360.
Added six new psychometric assessments
Shipped in-app CSAT collection, replacing a once-a-year survey with a continuous quantified read

Onboarded Epworth Community Services and Club HEAL.
Released Reminders, so social workers can track appointments, deadlines, and follow-ups within Social360.
Continued improvements to AIC CREST and COMIT reporting, keeping our automated reports aligned with AIC’s latest requirements.
Made a range of smaller improvements to the dashboard, client timeline, and intake forms.

Onboarded Singapore Anglican Community Services.
Released AI-powered progress note summaries, reducing the time social workers spend on case documentation.
Expanded clinical assessment capabilities with updated intake forms, C-SSRS scoring, and editable forms, enabling more comprehensive and flexible client assessments.
Built integration infrastructure, laying the foundation for third-party system connectivity.
Continued work on UX improvements, allowing social workers to navigate their caseloads more efficiently.

Onboarded National Kidney Foundation, REACH Community Services.
Released automated AIC CREST and COMIT Reports, reducing report generation time by 90 minutes per team.
Released improvements to the Client Profile and Dashboard, allowing social workers to manage their clients more efficiently.
Continued work on post-launch QoL features, improving the overall user experience.

Launched on 1 April 2025.
Onboarded HappeeHearts, Rainbow Centre, Presbyterian Community Services, Allkin, Montfort Care, Christian Outreach to the Handicapped.