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Referral Exchange

Healthcare

Referral Exchange aims to digitise all healthcare referrals in Singapore, starting with subsidised specialist referrals. It is a backend layer that integrates with all major healthcare IT systems and consolidates all the API endpoints, so that they are easily consumable by upstream systems.

Active

Since 2024

Built for public officers

0 COMBO

Metrics

Team Members

½PM

1⅔Engineer

⅔Design

1Ops

Cost Per Quarter

$248,042

Show breakdown

$139,051

Salary

$8,879

Infrastructure

$30,783

Corporate Overhead

$54,228

Equipment, Software & Office

$15,102

Others

Growth

275

Active GP Doctors

+23%

3,445

Referrals Processed

+58%

Effectiveness

0.32%

Dropped Rate

-56%

4.98%

Rejection Rate

-28%

94.7%

Confirmation Rate

+2%

Cost Effectiveness

$72.00

Cost per Referral

-61%

Updates

Q4 2024 Oct-Dec

Onboarded PHI SOCs across 3 clusters, and all GPs who are using HAS to properly stress-test the schema-based referral approach.
- Implemented email acknowledgment workflow to support digitising referrals needing triage.
Implemented clarification notes feature to support closed-loop communications for referrals needing triage.
Implemented attachments feature to support referrals needing clinical attachments, e.g. chest x-ray and ECG reports.
Worked closely with clusters to improve referral accuracy and follow-through.

Q2 2024 Apr-June

Pilot to allow GP clinics to make digital referrals to 8 Polyclinics under NHG for critical diagnostic services
- Polyclinics onboarded: AMK Polyclinic, Geylang Polyclinic, Hougang Polyclinic, Kallang Polyclinic, Sembawang Polyclinic, Toa Payoh Polyclinic, Woodlands Polyclinic, Yishun Polyclinic, AMK-Thye Hua Kwan Hospital
Fully digitised NHG Diagnostics’ Radiology and Laboratory Referral Forms, so GP doctors do not need to fill out a manual form
Fully digitised MOH’s CHAS referral form for subsidised specialist referrals, so GP doctors do not need to fill out a manual form
Improved the user experience for subsidised specialist referrals for patients not in SingHealth’s patient records

Q1 2024 Jan-Mar

Pilot to allow GP clinics to make digital referrals to more than 300 SingHealth Specialist Outpatient Clinics (SOCs) for specialist treatment
- Hospitals onboarded: Singapore General Hospital, Changi General Hospital, Sengkang General Hospital, KK Women’s and Children’s Hospital, and National Dental Centre Singapore
- Completed integration with SingHealth’s PartnersBuddy to access SingHealth SOC appointment slots
- Completed penetration testing with Cure53 to ensure system security

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